Welcome to Lucyhandmadejewelry!
At Lucyhandmadejewelry, we are dedicated to creating beautiful handmade jewelry pieces with care, passion, and attention to detail. We want every customer to enjoy a smooth and enjoyable shopping experience, from the moment you place your order to the moment your jewelry arrives at your door.
This Shipping & Return Policy explains our processing times, shipping information, return guidelines, exchanges, and customer support procedures. By placing an order with Lucyhandmadejewelry, you agree to the terms outlined below.
Shipping Policy
1. Order Processing Time
Each piece of Lucyhandmadejewelry is carefully prepared and inspected before shipment. Because many of our products are handmade, processing times may vary depending on the complexity of the design, order volume, and whether the item requires customization.
Most orders are processed within 3–7 business days after payment confirmation. During holidays, special promotions, or peak shopping seasons, processing times may take slightly longer.
Please note that processing time is separate from shipping time. Your order will be shipped after it has been carefully prepared and packaged.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Methods and Delivery Times
Lucyhandmadejewelry offers shipping options designed to provide customers with reliable and convenient delivery.
Estimated delivery times may vary depending on your location, shipping method, customs procedures, and local delivery services.
Typical delivery estimates:
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United States: Approximately 7–15 business days after shipment.
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International Orders: Approximately 10–25 business days after shipment.
Please understand that delivery times are estimates and are not guaranteed. Unexpected delays may occur due to factors outside our control, including:
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Weather conditions
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Customs inspections
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Postal service delays
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Transportation interruptions
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Incorrect or incomplete shipping information
Lucyhandmadejewelry is not responsible for delays caused by these external circumstances, but we will do our best to assist you and provide support whenever possible.
3. Tracking Your Order
Once your order has been shipped, tracking information will be provided if available. You can use the tracking number to follow your package’s journey.
Please allow some time for tracking information to update after shipment. In some cases, tracking details may not appear immediately due to carrier processing.
If you experience any issues with tracking your package, please contact our customer service team at:
Email: order@lucyhandmadejewelry.com
We will be happy to help you check the status of your order.
4. Shipping Address Information
Customers are responsible for providing accurate shipping information during checkout. Please carefully review your name, address, postal code, and contact details before completing your purchase.
Lucyhandmadejewelry cannot be responsible for packages that are delayed, lost, or delivered incorrectly due to inaccurate information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:
We will do our best to make corrections before your order is shipped. Once an order has been dispatched, we may not be able to change the delivery details.
Return & Exchange Policy
5. Customer Satisfaction
Your happiness is very important to us. At Lucyhandmadejewelry, we carefully create and inspect every piece before shipping to ensure that you receive jewelry of the highest quality.
If you are not completely satisfied with your purchase, please contact us. We are committed to working with you to find the best possible solution.
6. Return Requirements
We accept returns under the following conditions:
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Return requests must be submitted within 30 days of receiving your order.
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Items must be unused, unworn, and returned in their original condition.
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Products must include original packaging when possible.
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Customers must contact us before sending any return.
Please email:
with your order number, product details, and reason for requesting a return.
Returns sent without prior approval may not be accepted.
7. Items Not Eligible for Return
Due to the handmade nature of our products, certain items may not be eligible for return, including:
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Personalized jewelry
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Custom-made items
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Special engraved products
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Final sale items
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Items damaged due to improper use or handling
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
8. Damaged or Incorrect Items
We carefully check every order before shipment. However, if your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item and packaging
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A description of the issue
Our team will review your request and provide assistance, including replacement options or other solutions when appropriate.
9. Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider or bank.
Original shipping fees are generally non-refundable unless the return is due to an error made by Lucyhandmadejewelry.
10. Exchange Policy
If you would like to exchange an item, please contact us at:
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another suitable solution.
11. Jewelry Care Responsibility
To keep your Lucyhandmadejewelry pieces looking beautiful, we recommend:
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Avoiding direct contact with water, perfume, lotions, and chemicals.
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Removing jewelry before swimming, exercising, or sleeping.
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Storing jewelry in a clean and dry place.
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Cleaning gently with a soft cloth.
Damage caused by improper care, accidents, or normal wear and tear may not qualify for return or replacement.
Contact Us
If you have any questions about shipping, returns, exchanges, or your order, please contact our customer service team:
Lucyhandmadejewelry Customer Support
Email: order@lucyhandmadejewelry.com
We truly appreciate your support of our handmade jewelry brand. Every order allows us to continue creating unique, meaningful pieces made with love and dedication.
Thank you for choosing Lucyhandmadejewelry. We hope our jewelry brings beauty, confidence, and special memories into your life.
Lucyhandmadejewelry
Handmade with love, created for your unique story.